Support

Solutions to
common problems

Contact

Get in touch
with us

FAQ

Frequently Asked
Questions

eLearning Support


Requirements for eLearning Delivery

Desktop or Laptop:

    • Stable, high-speed internet connection (5Mbps or faster)
    • Operating System:
      • ChromeOS (Chromebook)
      • MacOS X 10.13 (High Sierra) or newer
      • Windows 10 or newer (PC)
    • Browser:
      • Google Chrome (recommended)
        • Note: Google Chrome is the only browser available on the Chromebook
      • Apple Safari
        • Note: Apple Safari is only available on Apple MacOS and iOS
      • Mozilla Firefox
      • Microsoft Edge
        • Note: Microsoft Internet Explorer is deprecated and no longer supported

Apple iPad:

    • Stable, high-speed internet connection (5Mbps or faster)
    • Operating System:
      • Apple iOS 12 or newer
    • Browser:
      • Apple Safari
        • Note: Apple Safari is the ONLY supported browser for eLearning/LiveLearning on iPad

Back to top

Where do I go to log in?

Please click here and enter the username and password provided to you. If you have don't have a username and password you can self-register by clicking here or contact us directly.


Back to top

I forgot my password!

Please click here and enter your email address to reset your password.

If you are an eCommerce client who purchased a course online with a credit card, please use the email address which you provided to us at the time of subscription.

If you were enrolled by your company, please use the email address that was supplied to us. This will most likely be your company email address. In some cases, if you are a new employee, this may be the personal email which you provided to the company.


Back to top

After I enter my username and password I am brought back to the login screen

Due to some browser settings, the "Wrong Password" notification does not get displayed to you. Please follow the procedure above to reset your password.


Back to top

Do I need any proprietary plug-ins to take your courses?

No. All our courses are built using off-the-shelf tools. You'll need a browser (Microsoft Internet Explorer or Mozilla Firefox) loaded with Flash 9.0 or greater. Our courseware has been tested to run successfully behind the firewalls of many large corporations.


Back to top

How do I ensure my system is configured properly for eLearning?

Make sure that the "System Check" presented at the main page (after you login) does not show any unresolved items (marked in red or yellow). If there are unresolved items, follow the procedure displayed to remedy the situation.

If you are using a company computer, please contact your technical/IT personnel and advise them to contact us at: eLearningSupport@FlightSafety.com.


Back to top

Course slide does not load or displays "Loading..."

It could be that during the transmission of content a network glitch occurred. Please Empty your Cache or Temporary Internet Files and try to launch the Course again.

Select your browser from the list below to toggle menu:

Google Chrome

  1. In the top-right corner of the browser window, click the three vertical ellipsis that activate the Customize and control Google Chrome menu.
  2. Select More tools from the menu.
  3. Select Clear browsing data... from the menu.
  4. Clear cache in Google Chrome browser step 1

  5. From the Time range dropdown menu, select All time.
  6. Click the Clear data button.
  7. Clear cache in Google Chrome browser step 2

Microsoft Edge

  1. In the top-right corner of the browser window, click the three ellipsis that activate the Settings and more menu.
  2. Select History from the menu.
  3. Clear cache in Microsoft Edge browser step 1

  4. In the top-right corner of the History menu, click the three ellipsis.
  5. Select Clear browsing data from the menu.
  6. Clear cache in Microsoft Edge browser step 2

  7. From the Time range dropdown menu, select All time.
  8. Click the Clear now button.
  9. Clear cache in Microsoft Edge browser step 3

Mozilla Firefox

  1. In the top-right corner of the browser window, click the three lines that activate the Open Application Menu.
  2. Select History from the menu.
  3. Clear cache in FireFox browser step 1

  4. From the History menu select Clear recent history...
  5. Clear cache in FireFox browser step 2

  6. From the Time range to clear: dropdown menu, select Everything.
  7. Click the OK button.
  8. Clear cache in FireFox browser step 3

Safari on iOS

  1. From the home screen, select the Settings icon.
  2. Clear cache in Safari on iPad step 1

  3. In the Settings menu, select Safari from the left panel.
  4. On the right panel swipe to the bottom of the Safari settings.
  5. Select the Clear History and Website Data button.
  6. Confirm when prompted.
  7. Clear cache in Safari on iPad step 2


Safari on macOS

  1. Select History from center of the menu bar.
  2. Select Clear History... at the bottom of the menu.
  3. Clear cache in macOS Safari browser step 1

  4. In the Clear field dropdown select all history.
  5. Select the Clear History button.
  6. Clear cache in macOS Safari browser step 2


Back to top