Requirements for eLearning Delivery

Desktop or Laptop:

• Stable, high-speed internet connection (5Mbps or faster)
• Operating System:
• ChromeOS (Chromebook)
• MacOS X 10.13 (High Sierra) or newer
• Windows 10 or newer (PC)
• Browser:
• Google Chrome (recommended)
• Note: Google Chrome is the only browser available on the Chromebook
• Apple Safari
• Note: Apple Safari is only available on Apple MacOS and iOS
• Mozilla Firefox
• Microsoft Edge
• Note: Microsoft Internet Explorer is deprecated and no longer supported

Apple iPad:

• Stable, high-speed internet connection (5Mbps or faster)
• Operating System:
• Apple iOS 12 or newer
• Browser:
• Apple Safari
• Note: Apple Safari is the ONLY supported browser for eLearning/LiveLearning on iPad

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Where do I go to log in?

Please click here and enter the username and password provided to you. If you have don't have a username and password you can self-register by clicking here or contact us directly.

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I forgot my password!

Please click here and enter your email address to reset your password.

If you are an eCommerce client who purchased a course online with a credit card, please use the email address which you provided to us at the time of subscription.

If you were enrolled by your company, please use the email address that was supplied to us. This will most likely be your company email address. In some cases, if you are a new employee, this may be the personal email which you provided to the company.

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After I enter my username and password I am brought back to the login screen

Due to some browser settings, the "Wrong Password" notification does not get displayed to you. Please follow the procedure above to reset your password.

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Do I need any proprietary plug-ins to take your courses?

No. All our courses are built using off-the-shelf tools. You'll need a browser (Microsoft Internet Explorer or Mozilla Firefox) loaded with Flash 9.0 or greater. Our courseware has been tested to run successfully behind the firewalls of many large corporations.

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How do I ensure my system is configured properly for eLearning?

Make sure that the "System Check" presented at the main page (after you login) does not show any unresolved items (marked in red or yellow). If there are unresolved items, follow the procedure displayed to remedy the situation.

If you are using a company computer, please contact your technical/IT personnel and advise them to contact us at: eLearningSupport@FlightSafety.com.

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Course slide does not load or displays "Loading..."

It could be that during the transmission of content a network glitch occurred. Please Empty your Cache or Temporary Internet Files and try to launch the Course again.

Select your browser from the list below to toggle menu:

Internet Explorer

In the top-right corner of the browser window, click the Tools icon and click "Safety" -> "Delete browsing history...".

Check "Temporary Internet files" and "Cookies" from the list, and click "Delete".

Firefox

1. In the top-right corner of the browser window, click the menu icon and click "History".

   
   
   

2. Click "Clear Recent History...".

   
   
   

3. Select "Everything" from the time range option, check "Cookies" and "Cache" from the list, and click "Clear Now".

   

Google Chrome

1. In the top-right corner of the browser window, click the Chrome menu icon and click "More tools" -> "Clear browsing data...".

   
   
   

2. Select "the beginning of time" from the Clear the following items from option, check "Cookies and other site data" and "Cached images and files" from the list, and click "Clear browsing data...".

   

Safari on iOS

1. From the home screen, tap Settings.

   
   
   

2. In Settings, tap Safari on the left panel. On the right panel swipe to the bottom of Safari's settings. Then tap Clear cookies and data, or Clear Cookies and Clear Cache. Confirm when prompted.

   

Safari on macOS

1. Select “Safari” from the top left Menu bar, and click “Preferences”

   
   
   

2. Navigate to the “Privacy” tab and click the “Manage Website Data”

   
   
   

3. Click the “Remove All” button, and click “Remove Now” on the confirmation popup

   

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Enable Flash in Safari on MacOS X

Adobe Flash has been disabled by Apple and will not longer function in the Safari browser.

Use Google Chrome for courses requiring Adobe Flash.

Note: Adobe Flash will be disabled for Google Chrome on Dec. 31, 2020

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Enable Flash in Google Chrome

For some courses Adobe Flash needs to be enabled within the Google Chrome web browser.

Note: Adobe Flash will be disabled for Google Chrome on Dec. 31, 2020

Select the three ellipsis at the top right corner of the Chrome browser and select Settings.

Search for "flash" in the Search settings dialog box at the top of the browser window.

Select the label Site Settings at the bottom of the screen.

Select the label Flash at the bottom of the screen. *Sub-heading will indicate if Flash is blocked or enabled.

If Flash is disabled in Chrome the setting will read Block sites from running Flash (recommended). To enable click the toggle button on the right.

Once toggled the Chrome setting will read Ask first.

Close the settings tab.

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Instructions for Installing Flash on Microsoft Windows

Note: Adobe Flash is end of life and will no longer be available after Dec. 31, 2020

Utilzing Google Search type the phrase adobe flash player.

Select the result that reads Flash Player - Adobe and resolves to a URL https://get.adobe.com/flashplayer/

If downloading using Google Chrome, the following message will appear notifying that Flash Player is built into the browser.
To enable Flash for Chrome follow these instructions.

Optional offers are best unchecked before proceeding.
*Optional offers may vary from the image below.

Select the Install now button.

After selecting the Install now button the Initializing progress bar will appear followed by a prompt.

Depending on the browser, the options to download or install will vary.

Mozilla Firefox
Firefox only allows executables to be saved. Select Save File.


Microsoft Internet Explorer v11
Internet Explorer provides options to Run or Save. Select Run.

For Firefox select the downloads button at the top right corner and select the flashplayer... download.

Windows will prompt Security Warning for executable files. Select Run.

If enabled, Windows will prompt with the User Account Control dialog. Select Yes.

The Update Flash Player Preferences prompt will appear. Leave as the default and select Next.

The Adobe Flash Player: Downloading... progress bar will appear.

The Adobe Flash Player: Installed. Please restart your browser. notice will appear. Select Finish.

After the installation, the default browser will open with the following message.

If prompted by a website utilizing Adobe Flash, the plugin may need to be activated to function.

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