eLearning Support
- Requirements for eLearning Delivery
- Where do I go to log in?
- I Forgot my password!
- After I enter my username and password I am brought back to the login screen
- Do I need any proprietary plug-ins to take your courses?
- How do I ensure my system is configured properly for eLearning?
- Course slide does not load or displays "Loading..."
Requirements for eLearning Delivery
Desktop or Laptop:
- Stable, high-speed internet connection (5Mbps or faster)
- Operating System:
- ChromeOS (Chromebook)
- MacOS X 10.13 (High Sierra) or newer
- Windows 10 or newer (PC)
- Browser:
- Google Chrome (recommended)
- Note: Google Chrome is the only browser available on the Chromebook
- Apple Safari
- Note: Apple Safari is only available on Apple MacOS and iOS
- Mozilla Firefox
- Microsoft Edge
- Note: Microsoft Internet Explorer is deprecated and no longer supported
Apple iPad:
- Stable, high-speed internet connection (5Mbps or faster)
- Operating System:
- Apple iOS 12 or newer
- Browser:
- Apple Safari
- Note: Apple Safari is the ONLY supported browser for eLearning/LiveLearning on iPad
Where do I go to log in?
Please click here and enter the username and password provided to you. If you have don't have a username and password you can self-register by clicking here or contact us directly.
I forgot my password!
Please click here and enter your email address to reset your password.
If you are an eCommerce client who purchased a course online with a credit card, please use the email address which you provided to us at the time of subscription.
If you were enrolled by your company, please use the email address that was supplied to us. This will most likely be your company email address. In some cases, if you are a new employee, this may be the personal email which you provided to the company.
After I enter my username and password I am brought back to the login screen
Due to some browser settings, the "Wrong Password" notification does not get displayed to you. Please follow the procedure above to reset your password.
Do I need any proprietary plug-ins to take your courses?
No. All our courses are built using off-the-shelf tools. You'll need a browser (Microsoft Internet Explorer or Mozilla Firefox) loaded with Flash 9.0 or greater. Our courseware has been tested to run successfully behind the firewalls of many large corporations.
How do I ensure my system is configured properly for eLearning?
Make sure that the "System Check" presented at the main page (after you login) does not show any unresolved items (marked in red or yellow). If there are unresolved items, follow the procedure displayed to remedy the situation.
If you are using a company computer, please contact your technical/IT personnel and advise them to contact us at: eLearningSupport@FlightSafety.com.
Course slide does not load or displays "Loading..."
It could be that during the transmission of content a network glitch occurred. Please Empty your Cache or Temporary Internet Files and try to launch the Course again.
Select your browser from the list below to toggle menu:
Google Chrome
- In the top-right corner of the browser window, click the three vertical ellipsis that activate the Customize and control Google Chrome menu.
- Select More tools from the menu.
- Select Clear browsing data... from the menu.
- From the Time range dropdown menu, select All time.
- Click the Clear data button.
Microsoft Edge
- In the top-right corner of the browser window, click the three ellipsis that activate the Settings and more menu.
- Select History from the menu.
- In the top-right corner of the History menu, click the three ellipsis.
- Select Clear browsing data from the menu.
- From the Time range dropdown menu, select All time.
- Click the Clear now button.
Mozilla Firefox
- In the top-right corner of the browser window, click the three lines that activate the Open Application Menu.
- Select History from the menu.
- From the History menu select Clear recent history...
- From the Time range to clear: dropdown menu, select Everything.
- Click the OK button.
Safari on iOS
- From the home screen, select the Settings icon.
- In the Settings menu, select Safari from the left panel.
- On the right panel swipe to the bottom of the Safari settings.
- Select the Clear History and Website Data button.
- Confirm when prompted.
Safari on macOS
- Select History from center of the menu bar.
- Select Clear History... at the bottom of the menu.
- In the Clear field dropdown select all history.
- Select the Clear History button.
