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Frequently Asked Questions


General

How is LiveLearning different from eLearning?

LiveLearning is instructor-led training over the web and is accessed at a set date and time. eLearning is self-paced training that allows you to login at any time.


Can I run FlightSafety's eLearning & LiveLearning courses on my iPad?

Yes. All of FlightSafety's eLearning and LiveLearning courses can be run on the iPad using the Safari browser.

I have a maintenance event-based agreement with FlightSafety. Can I use these event credits toward eLearning courses?

Yes. The following eLearning courses have an event value assigned to them:

  • Engine Run & Taxi (ERT) - Signs and Markings - .05 events
  • NextGen Comm/Navigation (Mx) - .05 events
  • Cold Weather Operations - 0.05 events
  • Corporate Aviation Security - 0.05 events
  • Crew Emergency Training - 0.10 events
  • Gulfstream Groundhandling & Servicing - 0.03 events
  • Hazardous Materials for "Will-Not-Carry" Operators (HAZMAT) - 0.04 events
  • Maintenance RVSM (Recurrent) - 0.10 events
  • Safety Management Systems for Managers - 0.05 events
  • Safety Management Systems for Aviation Professionals - 0.05 events
  • Pratt & Whitney Canada eLearning Engine Courses - 0.07 events

Will I be issued a Certificate of Completion and/or Record of Training (ROT)?

  • For most LiveLearning Aircraft Specific Pilot Courses, you will receive an email indicating the completion of the LiveLearning portion of your training. However, the ROT will only be issued once the in-center proctored exam and simulation portions of your training are complete.
  • For most other LiveLearning courses, after successfully completing a course and passing the examination (if applicable), you are awarded a certificate of completion in PDF format.
  • If you are an existing FlightSafety customer, you can also pick up your record of training and certificate of completion in myFlightSafety after 48 hours.
  • Consult your sales representative for more information.

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Sales & Enrollment

As an existing FlightSafety Customer, how do I purchase eLearning for my flight department?

Select "Sales Support" from the Contact FlightSafety eLearning/LiveLearning form and a sales reprsentative will contact you to discuss your requirements and how FlightSafety's eLearning can meet your training needs.


If I don't train with FlightSafety, can I still buy online courses?

Yes. Courses can be purchased with a credit or debit card by selecting the desired course from our catalog of online-courses. Access to your purchased course is instant after payment processing.


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eLearning

What are the system requirements for eLearning?

Desktop or Laptop:

    • Stable, high-speed internet connection (5Mbps or faster)
    • Operating System:
      • ChromeOS (Chromebook)
      • MacOS X 10.13 (High Sierra) or newer
      • Windows 10 or newer (PC)
    • Browser:
      • Google Chrome (recommended)
        • Note: Google Chrome is the only browser available on the Chromebook
      • Apple Safari
        • Note: Apple Safari is only available on Apple MacOS and iOS
      • Mozilla Firefox
      • Microsoft Edge
        • Note: Microsoft Internet Explorer is deprecated and no longer supported

Apple iPad:

    • Stable, high-speed internet connection (5Mbps or faster)
    • Operating System:
      • Apple iOS 12 or newer
    • Browser:
      • Apple Safari
        • Note: Apple Safari is the ONLY supported browser for eLearning/LiveLearning on iPad

Can I start and stop the course in a self-paced fashion?

Yes. Progress is recorded while you complete your lesson. If you exit the course or lose your internet connection, the system will remember where you left off (even if you log in from a different computer).


How long do I have to complete a course?

eLearning courses are normally available for one calendar year from the date of enrollment.


How many times can I take a Lesson or Course Assessment?

You will be granted two attempts at the assessment(s) for online eLearning and LiveLearning courses. Additional assessment attempts can be requested by selecting "Enrollments for LiveLearning" from the Contact FlightSafety eLearning/LiveLearning form. Please be sure to review the course material thoroughly before taking another assessment attempt.


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LiveLearning

What are the system requirements for LiveLearning?

Desktop or Laptop:

  • Stable, high-speed internet connection (5Mbps or faster)
  • Cisco WebEx Meetings app version 41.11.x
    • Note: Automatically installs when launching course or can be downloaded from Webex downloads
  • Operating System:
    • Windows 7 or newer (PC)
    • MacOS X 10.13 (High Sierra) or newer
  • Browser:
    • Google Chrome (recommended)
    • Apple Safari
    • Mozilla Firefox
    • Microsoft Edge
      • Note: Microsoft Internet Explorer is deprecated and no longer supported

Apple iPad:

  • Stable, high-speed internet connection (5Mbps or faster)
  • Cisco WebEx Meetings app version 41.11.x
    • Note: Automatically installs when launching course or can be downloaded from the App Store
  • Operating System:
    • Apple iOS 12 or newer
  • Browser:
    • Apple Safari
      • Note: Apple Safari is the ONLY supported browser for eLearning/LiveLearning on iPad

Hardware:

  • Audio & Video Requirements
  • Headset with a microphone OR a stable telephone line (long distance charges will apply)
    • Note: FAA regulations require a web camera with 360p or higher resolution for aircraft-recurrent programs and FAA-approved courses.

Do I need to have a web camera?

Currently, webcams are only required for clients enrolled into Aircraft Specific Recurrent Courses delivered by LiveLearning.


Will there be a course assessment/exam?

Many LiveLearning courses conclude with an online end-of-course assessment that is automatically graded.

For Aircraft Specific Recurrent Courses, clients must complete a proctored validation exam at the learning center.


What is it like to receive training via LiveLearning?

LiveLearning is an interactive presentation delivered by an instructor via the web. Throughout the presentation, you are encouraged to engage with the courseware, the instructor, and the other learners. You will have the opportunity to answer polls, listen to cockpit recordings, watch videos, and use other interactive features. As several students are expected to be in attendance in LiveLearning training sessions, you will have ample opportunity to share your experiences, and learn from other students' experiences.

For aircraft recurrent programs, you are required to have a web camera enabled for two-way video.


What LiveLearning courses are available?

The list of available LiveLearning courses continues to grow.


How can I schedule my LiveLearning training?

You can schedule your LiveLearning enrichment training just like you've scheduled your in-class enrichment training in the past. Select "Enrollments for LiveLearning" from the Contact FlightSafety eLearning/LiveLearning form.


How will I receive my Record of Training?

Records of Training are available on myFlightSafety, the same way that ground-school training records are accessed.


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