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$585 USD
LiveLearning® Human Factors / CRM Communication
Upcoming
Sessions
Date
Start Time
End Time
Fri. Mar 2909:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Thu. Apr 0409:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Mon. Apr 0812:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Mon. Apr 1512:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Mon. Apr 2209:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Fri. May 0309:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Thu. May 0909:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Mon. May 1312:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Mon. May 2012:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Fri. Jun 0709:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Thu. Jun 1309:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Mon. Jun 1712:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Mon. Jun 2412:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Mon. Jul 0109:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Fri. Jul 1209:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Thu. Jul 1809:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Mon. Jul 2212:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Mon. Jul 2912:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Mon. Aug 0509:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Fri. Aug 1609:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Thu. Aug 2209:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Mon. Aug 2612:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Mon. Sep 0909:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Fri. Sep 2009:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Thu. Sep 2609:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Mon. Sep 3012:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Mon. Oct 0712:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Mon. Oct 1409:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Fri. Oct 2509:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Thu. Oct 3109:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Mon. Nov 0412:15 EST (GMT -05:00)16:45 EST (GMT -05:00) 
Mon. Nov 1112:15 EST (GMT -05:00)16:45 EST (GMT -05:00) 
Mon. Nov 1809:00 EST (GMT -05:00)13:30 EST (GMT -05:00) 
Thu. Dec 0509:00 EST (GMT -05:00)13:30 EST (GMT -05:00) 
Mon. Dec 0912:15 EST (GMT -05:00)16:45 EST (GMT -05:00) 
Mon. Dec 1612:15 EST (GMT -05:00)16:45 EST (GMT -05:00) 
Mon. Dec 2309:00 EST (GMT -05:00)13:30 EST (GMT -05:00) 
Description

FlightSafety’s Human Factors / CRM Communication course helps develop the individual’s ability to communicate effectively and accurately.

Based on elements of FAA AC120-51E, 135.330, EASA AMC1/2 ORO.FC/CC.115 and Transport Canada 725.124(39) [including those changes proposed by the May 9, 2016 NPA], this course addresses the communication process, the importance of clear communication, communicating with people from different cultures and aviation communities, best practices for briefing and debriefing, and the role communication plays in decision making and conflict resolution.

The course includes case studies of accidents where communication played a role, and provides opportunities for practicing the communication skills presented. 

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Course Objectives
  • Communication Processes
  • Importance of Clear Communication
  • Inquiry, Advocacy, and Assertion
  • Cultural Differences in Communication
  • Communication between Different Aviation Communities
  • Safety and Security Briefings
  • Conflict Resolution
  • Decision Making
  • Effective Communication
  • Communication for the Single Pilot
  • Case Studies
Features &
Benefits
  • Have the benefit of live interaction with our knowledgeable instructors with the convenience of training from any computer with an internet connection.
  • Interactive and engaging
  • Obtain a FlightSafety Certificate of Completion
Additional Information
  • Target Audience: Pilots, maintenance technicians, flight attendants, and line personnel
  • Duration: 4.5 hours
  • Delivery: Led by a live instructor over the web
  • Credit: Once you have completed the course and successfully passed the test, you are awarded a FlightSafety International certificate of completion. If you are an existing FlightSafety customer, you can also pick up your record of training in myFlightSafety.
  • To assure availability of space, we kindly ask that you make your LiveLearning reservation at least one business day in advance