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$205 USD
Human Factors/CRM General Concepts for Aviation Professionals (eLearning)

FlightSafety’s Human Factors/CRM General Concepts for Aviation Professionals familiarize learners with aspects of Crew Resource Management specifically relevant to Cabin Crew, Technicians and Ground Crew, Schedulers/Dispatchers, and Management.

By the end of the course, learners will be able to:

  • State the importance of effective CRM
  • Explain how CRM makes us safer
  • List and describe the different CRM skill sets
  • Identify the impact of CRM performance on the outcome of the flight
  • Explain the historical development of CRM
Course Previews
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Course Objectives

The course covers the following topics:

  • CRM Principles and Objectives
  • Human Factors in Aviation
  • Human Performance and Limitations
  • Threat and Error Management
  • Situation Awareness
  • Communications
  • Briefings and De-Briefings
  • Decision-making
  • Team Building and Maintenance
  • Leadership & Followership
  • Conflict Resolution
  • Planning, Monitoring & Distraction Avoidance
  • Workload Management
  • Fatigue and Stress Awareness and Mitigation
  • Examination
Features &
  • Interactive, engaging, self-paced course
  • Available anytime and anywhere via the internet
  • Resource documents available for download
  • Obtain a FlightSafety Certificate of Completion
  • Accessible on all tablets
Additional Information
  • Target Audience: Cabin Crew, Technicians and Ground Crew, Schedulers/Dispatchers, and Management
  • Duration: 2.5 hours
  • Course Access:You will have access to this course for one full year.
  • Delivery: 100% web-delivered and self-paced.
  • Credit: Once you have completed the course and successfully passed the test, you are awarded a FlightSafety International certificate of completion. If you are an existing FlightSafety customer, you can also pick up your record of training in myFlightSafety.