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LiveLearning® Human Factors / CRM Communication
Upcoming
Sessions
Date
Start Time
End Time
Mon. Dec 1612:15 EST (GMT -05:00)16:45 EST (GMT -05:00) 
Thu. Jan 0212:15 EST (GMT -05:00)16:45 EST (GMT -05:00) 
Tue. Jan 0709:00 EST (GMT -05:00)13:30 EST (GMT -05:00) 
Mon. Jan 2009:00 EST (GMT -05:00)13:30 EST (GMT -05:00) 
Fri. Jan 2409:00 EST (GMT -05:00)13:30 EST (GMT -05:00) 
Tue. Jan 2812:15 EST (GMT -05:00)16:45 EST (GMT -05:00) 
Tue. Feb 0412:15 EST (GMT -05:00)16:45 EST (GMT -05:00) 
Tue. Feb 1109:00 EST (GMT -05:00)13:30 EST (GMT -05:00) 
Mon. Feb 2409:00 EST (GMT -05:00)13:30 EST (GMT -05:00) 
Fri. Feb 2809:00 EST (GMT -05:00)13:30 EST (GMT -05:00) 
Tue. Mar 0312:15 EST (GMT -05:00)16:45 EST (GMT -05:00) 
Tue. Mar 1012:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Tue. Mar 1709:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Mon. Mar 3009:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Fri. Apr 0309:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Tue. Apr 0712:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Tue. Apr 1412:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Tue. Apr 2109:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Mon. May 0409:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Fri. May 0809:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Tue. May 1212:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Tue. May 1912:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Tue. May 2609:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Mon. Jun 0809:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Fri. Jun 1209:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Tue. Jun 1612:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Tue. Jun 2312:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Tue. Jun 3009:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Mon. Jul 1309:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Fri. Jul 1709:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Tue. Jul 2112:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Tue. Jul 2812:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Tue. Aug 0409:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Mon. Aug 1709:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Fri. Aug 2109:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Tue. Aug 2512:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Tue. Sep 0112:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Tue. Sep 0809:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Mon. Sep 2109:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Fri. Sep 2509:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Tue. Sep 2912:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Tue. Oct 0612:15 EDT (GMT -04:00)16:45 EDT (GMT -04:00) 
Tue. Oct 1309:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Mon. Oct 2609:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Fri. Oct 3009:00 EDT (GMT -04:00)13:30 EDT (GMT -04:00) 
Tue. Nov 1012:15 EST (GMT -05:00)16:45 EST (GMT -05:00) 
Tue. Nov 1709:00 EST (GMT -05:00)13:30 EST (GMT -05:00) 
Mon. Nov 3009:00 EST (GMT -05:00)13:30 EST (GMT -05:00) 
Fri. Dec 0409:00 EST (GMT -05:00)13:30 EST (GMT -05:00) 
Tue. Dec 0812:15 EST (GMT -05:00)16:45 EST (GMT -05:00) 
Tue. Dec 1512:15 EST (GMT -05:00)16:45 EST (GMT -05:00) 
Description

FlightSafety’s Human Factors / CRM Communication course helps develop the individual’s ability to communicate effectively and accurately.

Based on elements of FAA AC120-51E, 135.330, EASA AMC1/2 ORO.FC/CC.115 and Transport Canada 725.124(39) [including those changes proposed by the May 9, 2016 NPA], this course addresses the communication process, the importance of clear communication, communicating with people from different cultures and aviation communities, best practices for briefing and debriefing, and the role communication plays in decision making and conflict resolution.

The course includes case studies of accidents where communication played a role, and provides opportunities for practicing the communication skills presented. 

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Course Objectives
  • Communication Processes
  • Importance of Clear Communication
  • Inquiry, Advocacy, and Assertion
  • Cultural Differences in Communication
  • Communication between Different Aviation Communities
  • Safety and Security Briefings
  • Conflict Resolution
  • Decision Making
  • Effective Communication
  • Communication for the Single Pilot
  • Case Studies
Features &
Benefits
  • Have the benefit of live interaction with our knowledgeable instructors with the convenience of training from any computer with an internet connection.
  • Interactive and engaging
  • Obtain a FlightSafety Certificate of Completion
Additional Information
  • Target Audience: Pilots, maintenance technicians, flight attendants, and line personnel
  • Duration: 4.5 hours
  • Delivery: Led by a live instructor over the web
  • Credit: Once you have completed the course and successfully passed the test, you are awarded a FlightSafety International certificate of completion. If you are an existing FlightSafety customer, you can also pick up your record of training in myFlightSafety.
  • To assure availability of space, we kindly ask that you make your LiveLearning reservation at least one business day in advance