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Support




Where do I go to log in?

Please click here and enter the username and password provided to you. If you have don't have a username and password you can self-register by clicking here or contact us directly.


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I forgot my password!

Please click here and enter your email address to reset your password.

If you are an eCommerce client who purchased a course online with a credit card, please use the email address which you provided to us at the time of subscription.

If you were enrolled by your company, please use the email address that was supplied to us. This will most likely be your company email address. In some cases, if you are a new employee, this may be the personal email which you provided to the company.


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After I enter my username and password I am brought back to the login screen

Due to some browser settings, the "Wrong Password" notification does not get displayed to you. Please follow the procedure above to reset your password.


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Do I need any proprietary plug-ins to take your courses?

No. All our courses are built using off-the-shelf tools. You'll need a browser (Microsoft Internet Explorer or Mozilla Firefox) loaded with Flash 9.0 or greater. Our courseware has been tested to run successfully behind the firewalls of many large corporations.


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How do I ensure my system is configured properly for eLearning?

Make sure that the "System Check" presented at the main page (after you login) does not show any unresolved items (marked in red or yellow). If there are unresolved items, follow the procedure displayed to remedy the situation.

If you are using a company computer, please contact your technical/IT personnel and advise them to contact us at: eLearningSupport@FlightSafety.com.

Also, please ensure the following:

  • Cookies must be enabled for http://flightsafety.elearning.aero
  • Popup-blockers for http://flightsafety.elearning.aero must be disabled
  • JavaScript must be enabled
  • Adobe Flash must be installed

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Course slide does not load or displays "Loading..."

It could be that during the transmission of content a network glitch occurred. Please Empty your Cache or Temporary Internet Filesand try to launch the Course again.

Select your browser from the list below:

Internet Explorer

  1. In the top-right corner of the browser window, click the Tools icon and click "Safety" -> "Delete browsing history...".

    Clear cache in Internet Explorer browser

  2. Check "Temporary Internet files" and "Cookies" from the list, and click "Delete".

    Clear cache in Internet Explorer browser

Firefox


  1. In the top-right corner of the browser window, click the menu icon and click "History".

    Clear cache in FireFox browser

  2. Click "Clear Recent History...".

    Clear cache in FireFox browser

  3. Select "Everything" from the time range option, check "Cookies" and "Cache" from the list, and click "Clear Now".

    Clear cache in FireFox browser

Google Chrome


  1. In the top-right corner of the browser window, click the Chrome menu icon and click "More tools" -> "Clear browsing data...".

    Clear cache in Google Chrome browser

  2. Select "the beginning of time" from the Clear the following items from option, check "Cookies and other site data" and "Cached images and files" from the list, and click "Clear browsing data...".

    Clear cache in Google Chrome browser

Safari on iOS


  1. From the home screen, tap Settings.

    Clear cache in Safari on iPad

  2. In Settings, tap Safari on the left panel. On the right panel swipe to the bottom of Safari's settings. Then tap Clear cookies and data, or Clear Cookies and Clear Cache. Confirm when prompted.

    Clear cache in Safari on iPad

Safari on macOS


  1. Select “Safari” from the top left Menu bar, and click “Preferences”

  2. Clear cache in macOS Safari browser

  3. Navigate to the “Privacy” tab and click the “Manage Website Data”

  4. Clear cache in macOS Safari browser

  5. Click the “Remove All” button, and click “Remove Now” on the confirmation popup

  6. Clear cache in macOS Safari browser


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Enable Flash in Safari on OSX

In mid 2016 Apple began disabling Adobe Flash player in Safari browser by default. The below procedure will re-enable Adobe Flash Player require for eLearning.

  1. Install latest Adobe Flash player from https://get.adobe.com/flashplayer
  2. Open Safari browser and navigate to https://elearning.flightsafety.com
  3. Open Safari Preferences via the Safari menu.
  4. Select the Security tab and Plug-in Settings.
  5. Select Adobe Flash Player in the left pane.
  6. Select Allow Always for flightsafety.elearning.aero, if listed. If not, select Allow Always for When Visiting Other Websites.
  7. Select On for elearning.flightsafety.com, and select On for When Visiting Other Websites.

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